Shipping policy
We currently offer 4 shipping methods for international orders
International Shipping (Outside of China)
Orders $99.00 and up -Free shipping (4-10 business days)
• Economy Airmail (10-20 business days) Fee 4.99USD– Trackable (Normally not trackable, but we offer free tracking.)
– This option is not available for certain countries. If you do not see this option upon checkout, please contact us.
• Standard Airmail (4-10 business days) Fee 6.99USD– Trackable
• Expedited Airmail (3-5 business days) Fee 9.99USD – Trackable
– This option is not available for certain countries. If you do not see this option upon checkout, please contact us.
Delivery times noted above are average delivery times estimated and do not include holidays, weekends and non-business hours. These time frames are not guarantees as we have no control over how parcels are handled once they go into the hands of our local post office and even more so the delivery services in your country.
If you would like help with how much in advance you should order, please contact us.
For holiday season in China when we are unable to ship or expect delays will occur, we will do our best to notify you via our website.
Q. How long does it take for you to ship?
A. Please allow 2-5 days before your order is shipped. If there are any problems, we will get in touch with you as soon as we can.
Q. Which countries do you ship to?
A. We generally ship to most countries worldwide; however, if you do not see a shipping total quoted on the checkout page after selecting your country, this means we’re sadly unable to ship to your destination now.
Q. Has my order been shipped?
A. Once your order ships, you should receive an email confirming this. Sometimes customers are unable to check this email because it has gone into their spam box. If you did not receive a shipped confirmation email after 5 days of ordering, please contact us.
Q. Can I track my order?
A. Yes, you can go to your local postal service website and enter the parcel code to track the whereabouts of your order.
We’ve provided a few links to the most widely used tracking tools by our customers.
• USPS Tracking – https://www.usps.com/manage/welcome.htm
• Australia Post Tracking – https://auspost.com.au/mypost/track/#/search
• Royal Mail Tracking – https://www.royalmail.com/track-your-item#/
• Singapore Post Tracking – https://www.singpost.com/track-items
If you’d like to assist you in tracing your order, simply contact us!